Order processing times
If item is in stock in UK when receiving your order, the heroesHEART will be dispatched within 3-4 working days.
If through excess demand we will be dispatching item between 7 to 20 working days from receiving order directly from our factory.
Should your order need urgent attention outside of our dispatch information, then please ring and discuss your requirement with us.
Delivery Charges
This item is inclusive of delivery charge within the UK.
Delivery Method
We will be using the Royal Mail to make your delivery.
heroesHEART is under no liability for any delay or failure incurred by the Royal Mail to deliver within estimated timescales. If you have not received your item within our time scale given, please notify us by telephone or email.
If the Royal Mail has attempted to deliver your item and has left a calling card, it is your responsibility to contact them directly. Should the Royal Mail be unable to effect delivery additional re delivery charges may be incurred.
Returns and Refunds
If you are not happy with your purchase from our site, you may return the item within 30 days from the date of receipt of goods. As long as the goods returned are received in their original packaging and are in a re-saleable condition, you will be credited with a full refund. Please include either the original sales invoice included with your order, or a piece of paper with full details of the order so we can easily identify your return.
Return carriage to be met by the purchaser unless goods are proven to be faulty, in which case the cost of returns will be met by the company. This does not affect your statutory rights.